You ask - the manufacturer answer
1. WHAT DO I DO IN CASE OF A DEFECT?
If your Härkila product is defective, we kindly ask you to contact the store where you purchased it. Please remember to bring a valid receipt or any other proof of purchase. Our dealer’s experienced staff will then assist you.
2. WILL MY PRODUCT BE REPAIRED, REPLACED OR CREDITED?
If your product fails due to a manufacturing or material defect, we will of course repair the item or replace it within the warranty period. If your product has special memories attached to it that make it irreplaceable to you, please inform the store personnel. Products must be clean when returned. Products that are not washed will be rejected and returned to you at your own cost. If you have any questions or doubts regarding this procedure, please contact us.
3. HOW DO I RETURN MY FAULTY PRODUCT?
Contact the store where you bought the product. Please bring a valid receipt or any other proof of purchase.
4. HOW LONG WILL MY WARRANTY RETURN TAKE TO BE PROCESSED?
Your return will be processed and returned to our dealer within approximately three working days from the date we have received the product in Denmark. During peak season or if you do not follow our return policy guidelines or if the product fault is not clearly marked, the processing may take a little longer - but in any case no longer than seven days from the date that we have received the product.
5. WHAT IF THE FAULT IS NOT COVERED BY THE WARRANTY?
Damages or faults such as rips, tears, burns and holes are not covered under the terms of our warranty policy. In some cases, you can repair damages caused by normal wear and tear yourself. Please do not hesitate to get in touch with the store where you bought the product for further information about repairing your product.
6. I HAVE BROKEN/LOST A BUCKLE – MY LACES ARE FAULTY. CAN THEY BE REPLACED?
If your buckle is broken or if your laces have snapped, get in touch with your local Härkila store and provide a clear description of the accessory needed.
7. HOW DO I SEARCH FOR A PRODUCT?
Simply use the search bar at the top right of the website.
8. DO YOU HAVE A SIZE GUIDE?
Yes! A link to our size guide is shown beside each product.
9. MORE QUESTIONS?
If you have any further questions regarding our warranties and customer service, please don’t hesitate to get in touch with us at: email@example.com